Thank you for purchasing a Black Mamba Guitar.
This Limited Warranty covers any defects in materials or workmanship for 5 years under normal use and maintenance.
During this period Carles Bellet Menéndez will repair or replace, at no charge, defective parts or finish damages, including the costs of the work, materials and shipment.
Carles Bellet Menéndez reserves the rights to use materials regulary utilized at the time of the repair in the event that the original are no longer available.
If no warranty work is required, a quotation will be sent to the client and this must be approved by him before carrying out the repairs.
THIS WARRANTY IS ONLY VALID FOR THE ORIGINAL OWNER (If the product is sold to a third person, the warranty loses validity).
What does this limited warranty not cover?
- Defects caused by accident, normal use, misuse, material deformations caused by humidity or abrupt change of temperature.
- Modifications on the product.
- Rapairs from unauthorized people. Under warranty Carles Bellet Menéndez is the only authorized person to do repairs or modifications.
- Any damage caused during the shipment period.
- Any electronics installed after a period of a year .
- Bad adjustment of the guitar like low action (lower than the recommended for the factory) , wrong gauge of the strings or any configuration that is not normal for the product.
- Discoloration of the finish or crackings in the finish or wood (humidity or temperature).
- Damage caused by natural disaster.
- Theft or loss of the product.
What to do to use the warranty
warranty service, you must first contact us to determine the `problem and the
most appropriate solution for you.
When the repair is accepted , the product should be prepared following all the instructions to get a good and effective package. (package costs will be paid for the client, shipment don’t). We recommend keeping the original package.